A really lovely letter from a Patient, shared with her wishes and permission:

‘Helmsley Opticians -  Where service Excellence meets and even exceed customer expectations’

‘After looking at spectacle frames at some Larger Chain Store Opticians, I felt rushed and pressured in to booking an eye test or making a purchase, but most of all despondent.’

‘I then discovered Helmsley Opticians. The team of James, Jack and Gillian are amazing. The business itself has a positive feel and friendly welcome from the moment you walk through the door.’

‘I was able to meet James to look at frames and lenses without being pressured to book an eye test or make a purchase. My needs and preferences were discussed. Answers to my questions were clear and where necessary detailed enough for me to make an informal decision’

‘When making a choice there are good options available from regular to designer frames, ands standard to high need lenses. Priced to suit a variety of budgets. I could not find quite what I wanted for the frames. No problem at all. Other frames were ordered and delivered to the shop for me to look at.’

‘I found James to be friendly, knowledgable, trustworthy, honest and extremely patient. He goes the extra mile at every stage and had my best interests at heart.’

‘The Eye Test itself took place in a very Safe (Covid Compliant) environment. The whole process was very through and was conducted in a highly professional manner by Gillian. She explained the process at every stage.’

‘Needless to say I have purchased both frames and lenses. What impressed me was the time spent helping me to make a choice. Not once at any stage was I rushed.’

‘After sales service is also excellent with the same level of detail.’

‘James, Jack and Gillian - the Team at Helmsley Opticians represent one of the Highest Levels of Customer Service I have ever experienced.’

‘I Recommend them Unreservedly’

- Mrs Williams (15th June 2022)